Tred Hub | Repairs and upgrades

Tred Laboratories Limited

Device repairs, clear progress updates, and upgrades to consider.

Collection and uncollected equipment

Collect equipment within 90 days after it is marked ready for collection. Your repair page shows the collection deadline and warnings. Uncollected equipment may be disposed of after further notice and management review, subject to applicable law and agreed terms. A disposal charge of JMD $1,500 applies if disposal is authorised and carried out.

Your information and privacy

Account access uses your email address and a securely hashed password. We use it to show your repairs and protect your account. Signup does not ask for your address, ID number, date of birth or marketing consent. Repair contact and device details are recorded separately when you leave a device. Online payments are disabled. No card information is collected here.

For access, corrections or privacy questions: helpdesk@tredlabsja.com.

We review routine account and closed repair data for deletion or anonymisation 90 days after closure or account inactivity. Active repairs, unresolved disputes, legal holds and required billing records may need longer retention. Contact us for access, correction or a retention review.

TRED HUB · CUSTOMER REPAIRS Staff and HR access remain separate.